Shipping Cost Shipping cost is based on actual shipping weight of your package, including product, materials, box. Our rates are based on UPS ground rates which vary depending on such factors as location and weight of the package.  Delivery Times Products on an order are normally pulled at our warehouse within 2-24 hours (Mon-Fri) and packaged for shipment. Depending on the time of the order, packages are physically picked up (shipped) by the courier (UPS or USPS) within 1-2 business days. We select either UPS ground or USPS depending on ship to destination and weight of your package. If you have any questions about shipping please e-mail us: customerservice@TurnOnYourSenses.com  Alaska, Hawaii & US-Protectorates These orders will be shipped via USPS Priority Shipping. Look for your 2-letter state code when checking out. These delivery addresses may require additional shipping time and certain restrictions may apply. Please allow between 1-4 weeks for delivery. US-Protectorates: American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands   P.O. Box, APO (Army Post Office), and FPO (Fleet Post Office) These orders will be shipped by USPS Priority Shipping. Look for your 2-letter state code when checking out. These delivery addresses may require additional shipping time and certain restrictions may apply. Please allow between 1-4 weeks for delivery. Military "State" Abbreviations: AA Armed Forces Americas (except Canada), AE Armed Forces Africa, AE Armed Forces Canada, AE Armed Forces Europe, AE Armed Forces Middle East, AP Armed Forces Pacific.   Returns & Exchanges All items purchased through TurnOnYourSenses.com have a 30 Day Money Back Guarantee. If you are not satisfied for any reason you may return the product for a full refund. We cannot issue a refund until we receive your return. Sorry, no exchanges are allowed. Only a return can be processed, and then a new order may be placed for the item desired. We regret that original shipping costs and return freight charges cannot be refunded unless the return is due to our error. When returning an item, please pack the goods securely and keep a record of the method and date of your return shipment as we will not be responsible if the item is damaged or lost in transit back to us. Special Orders, Sale and Discontinued items cannot be returned. Email us with your order number: Returns@TurnOnYourSenses.com to receive a Return Authorization number ( RA# ). Please write the RA# on the outside of your package.